RIM lost a fan today

I really loved the Blackberry. When I got my first iPhone – I switched within 2 weeks to a Blackberry Bold and for a time I was happy. These days I use an iPhone 4 (check out the What I use page) and while I believe it is the best smartphone currently available I remained a fan of the Canadian fruit company.

The Cosmic Girl is a Blackberry user and I got her a Blackberry Torch a while ago. She is most of the time happy with it. Yes the software is quirky, slow and crashes regularly but the keyboard, BBM and powerful email has kept her satisfied. She spends a lot of time using the phone and it keeps us well connected.

In recent days she had troubles with battery life and that by itself would not be that surprising. Few of today’s smartphones last more than a day. But I investigated and found a significant update was available for the phone. While she has purchased plenty of apps from RIM’s App World I thought based the experience with iPhones and Android phones that when you upgrade the OS or change the device you just login into the App World and get your apps back.

Well the experience was horrible. First of all  the whole software update thing is slow and works basically in the same way as 2-3 years ago. At some point during the installation it seemed as if the whole process has crashed or stalled. I was already considering restarting the device and trying again when it continued (the ticking clock icon makes me go nuts). After a while the OS upgrade was done and I logged into App World. Not only was the app update process slow and confusing (progress bars with some apps showed the status 110/100, wtf?) but when completed some apps had only trial licenses! Now she has to search through her email and find the license keys to re-register the apps.

This is just bad user experience and even for tech person like me – very frustrating. Not only is RIM releasing phones that are immediately obsolete (can’t be upgraded to the newest OS) but the experience on the flagship devices is CRAP. I love the keyboard, I love BBM but once you get over those (you can type fast on a touchscreen, iMessage – nuff said) it’s game over. RIM do something!

Windows 8

I do not want to get into this too much as it is way too soon to praise, critique or condemn a product demoed so early in the product development cycle. For the record though I love the Metro UI part of Windows 8. I think it is an innovative user interface and I have said so before about Windows Phone 7 Series.

Nevertheless I will point out one important distinction between Apple and Microsoft. Apple announces features when they are mostly baked. They do not come with a feature or product and say: “While today it has still bugs, just wait until it is out in a year”. That is just bad business. And they make technical design decisions and then stick to them. The recent ambiguity coming out of Microsoft with what will happen to traditional Windows apps on Windows 8 leads to confusion and is to  the detriment of the new product.

Update: Oh yes, one more thing. IE10 will drop support for Flash. Now I think the message about this piece of technology is clear. And again Apple was the first one to take the jump. So how about Android? Anyone got Flash running on an Android device?

Stimulus

On Thursday Obama announced his administration’s “package” intended to help the job situation in the US. The package includes tax cuts, infrastructure projects and more stimulus.

I do not want to talk about politics because first of all it should not be about politics.  It should be about sound economics.

One would think that the decision makers would learn out of past experience but it seems that they have forgotten the simple fact that you cannot stimulate your way out of a crisis or recession. Whether you look at the initial bailout signed during the crisis, QE1 or QE2 or the bailouts of Greece in Europe – these policies have never brought long-term sustainable recovery.

Now why is that so? First of all a good analogy is in order. Imagine you are sick and in pain. What you should normally do is stay in bed, take some medicine a just take your time to get better. This can be a lengthy process but to really get out of the woods the body needs to regenerate. Now, what if someone were to offer you drugs like cocaine or heroin? After taking them you would feel better. Actually for a short period you would feel fantastic. However, once the moment passed, you would collapse not only because of the sickness but also because of the addiction. Again, you could either choose to step back and heal – which would take even more time now – or take another dose of drugs.

This metaphor fits the economic stimulus policies used by the current leaders of the Western world. You see the fundamental economies of the Western world are not healthy. The immense amounts of sovereign debt, a labor force that cannot compete with Asia, housing bubbles and damaged currencies because of irresponsible monetary policy have deteriorated the fundamentals so much that it will take very long time before they can recover. This situation is a result of a consumption and service based economy combined with cheap credit and greed.

Stimulus cannot repair those. New money is just going to give the economy a short blip but will fade away the same way as the great feeling of using drugs. You see, if cheap money or artificial projects and tax cuts are enacted, businesses and consumers will not be motivated to live within their means. It will send out a message to everyone saying the party is not over – go spend again money you do not really have. And we all know what happens if one takes too many doses of drugs.

Thus, we are again heading towards a bigger crisis. With Obama not bringing change but more of the same again. I have expected him to be honest – to say what everyone needs to hear – that the Western world has lived beyond its means for a long time and that we need to cut back, save and start rebuilding. That it will get worse before it gets better but that we are doing it for our children and their children. But he didn’t …

So what was I wishing for? I wished that Obama would announce a change in leadership at the Treasury and the Federal Reserve. The current leadership has proven that they do not know how to get the country out of the current situation and on to a recovery path. I was hoping for a tightening of fiscal policy that would again give value to a seriously damaged dollar. A timeline on when and how the interest rates would be brought back to normal levels and how that would be handled. In terms of jobs I hoped Obama would announce a plan where he would work together with business in the US to identify the root causes why plenty of them are struggling and are unable to compete in the global market. Finally, I hoped any stimulus type policy would be payed for by cuts in spending so that it would not again add to the deficit.

The result would have been a sign of leadership from the US and Europe would have followed. Yes, the medicine would taste bad and yes it would take time before we could get out of bed and go out to have fun. It would get worse before it would get any better. But it would have put the US on a path to recovery.

So what will happen now? The US government will spend $450 billion on trying to create jobs and improve the market sentiment. And it may work for a short period of time. But it will add to the US budget deficit and will increase the issues with the fundamentals. And so the addiction will come back and Obama or whoever is President in 2012 will face the problem again – but worse.

I really do not want to sound depressive but I do feel that the US is caught in a perpetual cycle and nobody is able to break out of it. If this continues, one day it will reach overdose and that will not be pretty.

 

 

Steve

Last week, 2 days before my graduation, Steve Jobs stepped down as CEO of Apple. It was in what  I have come to understand – his preferred way – with a simple email stating the facts without any pompous speeches or big statements. His letter to the Apple Board can be found all over the internet and I will not repost it here.

I want to address 2 things in this post. First what does this mean for the industry and Apple. Second, what does it mean for me.

The internet is full of praise about Jobs. I do not need to reiterate all those statements but it is clear Apple without Jobs was dying and when he came back in 1997 he turned it around and made it the biggest company by market cap in the world, not to mention the most influential one in terms of consumer electronics. But he did not do it alone. In light of all the things Apple achieved over the years – Steve’s biggest one may be the company itself. It is impossible that a single man could achieve all those things by himself. No, he built a fantastic team of people and embedded what makes him special in the company DNA. It is up to them now to continue executing on the vision and strategy.

For me Steve represents something I strive for. In one of his famous “stevenotes” he mentioned that Apple is at a crossroad of Liberal Arts and Technology. I find that to be a sweet spot. I think humanity got too fascinated by numbers – speed of your processor, size of your bonus check, speed of your porsche – and we forgot how to enjoy life and surround ourselves with beautiful things and experiences. He always argued that even the most mundane task can be made easy if you have fun doing it.

I even wrote my Leadership paper about Level 5 leadership and Steve Jobs. There my thesis was as follows:

Few would define Steve Jobs, CEO of Apple Inc. as anything but a rock star CEO. However, I would ask you to bare with me as I will try to make my case why Steve Jobs is actually a Level 5 leader who has unintentionally garnered a lot of attention and his presentations have become a media event earning him the unwanted rock-star CEO status.

I still think this to be true. Apple has learned how to make use of these presentations but Jobs was never a rockstar CEO, well not in his second term anyway. And he has my respect for that. To get a feel for his modesty, the ability to set standards, make tough decisions I recommend watching the following 2 videos. The first one is his famous Stanford Graduation speech from 2005

Steve Jobs Stanford Commencement Speech

and second is his interview with Walt Mossberg and Kara Swisher at D8 2010:

Steve Jobs D8 2010

In the end he is one of the early Silicon Valley entrepreneurs and I think all feel a bit saddened by the end of his tenure as CEO. But as he said himself – moving on, clearing out the old and replacing with the new is one of the most important things in life. I look forward to what Apple does without him and I wish him all the best.

Graduated!

About 14 month ago I wrote a post that resurrected this blog called Heading to business school soon. The idea was to try and document the life me and the Cosmic Girl chose here in Belgium. I wrote:

“it’s not about “jump starting my career” or “taking my career to another level” it’s about doing something I am really passionate about and changing to a really international environment.”

Well it’s over. Last Friday I graduated and got my MBA degree after 11-12 months of work. I was reflecting a little bit on my expectations and this sentence in the initial post seemed stand out. I love learning and new ideas and Vlerick has proven to be a place with plenty of both. While we could debate the merits of one course or the other the fundamental question is – did I get new insights and understanding from the experience? Do I now have a broader business context? Yes and yes. But even this pales in comparison to the most important part of an international education program – the people. I met some of the most interesting people and it was a privilege to work with (most) of them on papers, projects and extra curricular initiatives. And the parties.

If I can I will post some of the papers I wrote on the blog just to get some feedback. Actually – a number of posts you may have read were parts of my papers – especially some of the posts about the mobile computing industries like the Nokia post (part of my highest graded paper on Strategy).

Now I am on the look out for an interesting opportunity in North-West Europe – ideally in Belgium or the UK. I am not 100% sure what that opportunity should be but I already have some ideas. If you are doing something interesting feel free to contact me.